OSP License
OSP Registration / License for Call Centers & BPOs in India.
The procedure for obtaining an OSP/DOT License involves several steps:
The New Telecom Policy introduced in 1999 states that Other Service Providers such as those involved in telephonic banking, medicine, trading and e-commerce shall be allowed to function by utilizing infrastructure offered by services providers for non-telecom services. The registration for domestic as well as international call centers was accorded by the Telecom Commission in 1999 under this category.
Some of the important terms and conditions formulated state that the OSPs shall take the services of authorized services providers only and may not infringe upon the authority of other authorized telecom service providers and that they shall not provide switched telephony. The DOT has Registred more than 2500 cases have been registered under OSP category till date.
Registration of OSPs and telemarketing agencies comes under the jurisdiction of respective Telecom, Resource and Monitoring Cell as per the location of the company filing for registration. The registered OSPs like call centers and BPOs need to adhere by the instructions framed by DOT and file their annual returns in the prescribed formats.
OSP registration / license are provided mainly by the DOT and no separate agency is responsible for the same. Hiring an OSP registration / license consultant offers huge benefits in the form of saved effort and time. These consultants have a vast experience in and understanding of working of OSP and also are well versed with the intricacies of the registration application process.
Types of OSP License Registration:
- Domestic Call Centers: Registration for call centers catering primarily to domestic clients
- International Call Centers: License and registration for call centers serving international clients with their outsourcing needs
- Standalone Domestic Call Centre
- Sharing of common infrastructure: The registration formalities and application for license for international and domestic call centers that share common infrastructure are different from others and a OSP license consultant can make the process easy and simple to understand
- Network Operation Center
- Vehicle Tracking System: With the use of latest technology OSP offer state of the art vehicle tracking systems
- Bill Payment Terminal: This is a very specific financial service and requires a robust and secure system running on a reliable platform
- Tele-banking
- Tele-medicine
- Tele-trading
- Tele-education
- e-Commerce
OSP License Validity : Registration within the Other Service Providers (OSP) category is authorized for a duration of 20 years.
Processing fee for OSP registration : 1000/-INR Nonrefundable
OSP License Registration Annual return Compliance:-
Annual return compliance for OSP (Other Service Provider) license registration is a crucial aspect for entities operating in telecommunications-based services such as call centers and BPOs. As mandated by regulatory authorities like the Department of Telecommunications (DoT), submitting annual returns ensures ongoing adherence to OSP regulations.
This process involves providing detailed information about the entity’s operations, including the utilization of telecom resources, financial statements, and other relevant data. By fulfilling annual return compliance, organizations demonstrate transparency, accountability, and commitment to regulatory standards. Failure to submit annual returns can result in penalties, legal repercussions, and even suspension of the OSP license, leading to disruptions in business operations.
Therefore, diligent and timely submission of annual returns is imperative for call centers and BPOs to maintain regulatory compliance, mitigate risks, and uphold their credibility in the telecommunications industry.
List of documents required for OSP Registration
To streamline the process of OSP (Other Service Provider) registration, certain documents are essential to furnish. Here’s a comprehensive list:
- Application Form: Complete and duly signed application form for OSP registration.
- Incorporation Documents: Copies of Certificate of Incorporation, Memorandum of Association (MOA), and Articles of Association (AOA) of the company.
- Board Resolution: Resolution passed by the Board of Directors authorizing the company to apply for OSP registration.
- Address Proof: Valid address proof of the registered office, such as electricity bill, rent agreement, or property tax receipt.
- Identity Proof: Identity proof of the authorized signatory, typically a copy of PAN card or passport.
- Network Diagram: Detailed network diagram depicting the proposed OSP setup, including locations of servers, switches, and other telecom equipment.
- Authorization Letter: Authorization letter from the company authorizing the authorized signatory to sign and submit documents on behalf of the company.
- Undertaking: Undertaking stating compliance with OSP guidelines and regulations.
- List of Directors/Partners: List of directors/partners of the company along with their contact details.
Ensuring the completeness and accuracy of these documents is essential for a smooth OSP registration process. Facilitating compliance with regulatory requirements and enabling seamless operations in the telecommunications domain.
Eligibility Criteria of OSP License Registration:
Organizations eligible for OSP Registration must be incorporated under either the Companies Act of 1956 or the Companies Act of 2013.
OSP (Other Service Provider) is an Indian company registered under the Indian Companies Act, 2013, or LLP (Limited Liability Partnership Act 2008) in India. Or a partnership firm, or an organization registered under the Shops and Establishment Act, providing voice-based business process outsourcing (BPO) services to customers located worldwide, including in India.
Guidance and Support for OSP Registration in India: How We Can Help:-
Explaining the steps for call center registration might seem straightforward, but navigating the complexities of DOT OSP guidelines can pose challenges. The substantial OSP registration fees may deter many from proceeding. However, we’re here to reassure you that there’s no need to fret.
As professional DoT OSP consultants, we offer complete support for documentation, application submission, discrepancy resolution, and tracking until approval is secured.
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FAQs :- Common Queries About OSP License Registration
Q. What does the DOT license for OSP stand for in full?
Ans: DoT means Department of Telecommunications – and OSP means Other Service Provider License
Q. How to apply for DOT OSP license registration online?
Ans: To apply for DOT OSP license registration, you typically need to visit the official website of the Department of Telecommunications (DoT) or the designated portal for OSP registration. There, you can find the necessary application forms and guidelines for submission. Follow the instructions provided, fill out the application form accurately, and upload any required documents.
OR Feel free to reach out to the Telecom Experts at AMBS Consultants. Our experienced professionals can provide comprehensive insights into every facet of the OSP registration process.
Q. What are the requirements for obtaining an OSP license for a call center?
Ans: The prerequisites for obtaining an OSP license for a call center typically include:
- Registration as a legal entity under the relevant laws.
- Possession of or access to necessary telecom infrastructure.
- Compliance with regulatory guidelines set by the Department of Telecommunications (DoT) or equivalent authorities.
- Submission of required documents, such as incorporation certificates (COI), MOA, AOA, identity proofs,
- A Board Resolution or Power of Attorney with attested signatures authorizing the designated signatory Details regarding the nature of business or activities proposed for the OSP
- A List of the company’s Directors
- The current shareholding structure of the company, specifying equity details
- Processing Fee Payment Challan
Q. What is a DoT OSP license ?
Ans: A DoT OSP (Other Service Providers) license is a regulatory authorization required in India for entities providing certain types of non-telecom services. Such as call centers, business process outsourcing (BPO), and other IT-enabled services (ITES).
This license is issued by the Department of Telecommunications (DoT) and is mandatory for companies engaged in offering these services. It ensures compliance with regulatory norms, including security requirements, data protection, and service quality standards. Thereby legitimizing the operations of such entities within the telecommunications sector.
Q. How can obtain a DoT OSP license for call centers in India?
Ans: For acquiring the DoT license for Call Centers in India, please consult the process section provided on this webpage, where we’ve outlined the comprehensive OSP registration procedure. If you require further information on OSP registration in India, feel free to reach out to the Telecom Experts at Ambs Consultants. Our experienced professionals can provide in-depth insights into every aspect of the OSP registration process.
Q. What are the eligibility criteria for online OSP license registration?
Ans: The eligibility criteria for online OSP license registration generally include being a registered company or entity under the applicable laws and having access to the required telecom infrastructure.
For further information regarding OSP registration in India, feel free to reach out to the Telecom Experts at Ambs Consultants. Our experienced professionals can provide comprehensive insights into every aspect of the OSP registration procedure.
Q. What is OSP registration from DoT?
Q. What does OSP stand for in the context of BPO licensing?
Ans: OSP stands for Other Service Providers and The OSP license registration is sought for the BPO call center in India for Business Process Outsourcing.
Q. What is BPO licensing in India?
Ans: BPO licensing in India refers to the process of obtaining necessary permits, approvals, and registrations required to establish and operate a Business Process Outsourcing (BPO) company. This typically DoT OSP (Other Service Provider) license registration required to start the Business Process Outsourcing in India as per DoT regulations.
BPO licensing ensures compliance with legal and regulatory requirements, enabling BPO firms to conduct their operations legally and smoothly within the Indian market.
Q. What type of license or registration is required to start a call center in India?
Ans: DoT OSP License Registration Requirement for Call Center Launch/Start in India.
In accordance with telecom department guidelines, entities must obtain an OSP license from DoT if they plan to utilize telecom resources solely from registered telecom operators.
Q. How can I start an International BPO/Call center in India?
To start an International BPO/Call center in India, you need to follow the guidelines set by the Department of Telecommunications (DoT). This typically involves obtaining an OSP (Other Service Provider) license, which is mandatory for entities intending to utilize telecom resources for providing services like call centers. You must fulfill the eligibility criteria and submit the required documents for OSP registration.
Additionally, ensure compliance with all regulatory requirements, including those related to data privacy, security, and service quality standards. It’s advisable to consult with telecom experts or legal advisors like Ambs Consultants to navigate the registration process smoothly and legally establish your International BPO/Call center in India.
Q. What are the compliance for OSP License Registration in India ?
Annual Returns: Submission of annual returns and compliance with reporting requirements as specified by the DoT or regulatory authority.
Records up-to-date: Once you obtain an OSP license, you are required to update the Department of Telecommunications (DoT) regarding any changes. Such as network modifications, OSP address revisions, company name alterations, director or shareholder changes, among others.
Record Keeping: Maintenance of records like CDR/UDR and documentation related to OSP operations as per regulatory requirements.
OSP Inspection: Cooperation with compliance audits conducted by the DoT or regulatory authorities to ensure adherence to regulatory standards.